I was intending to use nord again once I got into my new place this summer and actually had a reason to use their service. Nevertheless, we are here to help you with the further use of NordVPN. Please take a look at our Terms of Service, which you have agreed upon making the purchase. We are contacting you regarding your recent chat session.Īs we can see in our database, your subscription was not canceled, hence the charge.Īlso, as we can see, your payment has passed our 30 days refund policy and we are unable to make partial refunds of the service.

Then not long later I basically got a 'too bad'. I spoke with Leo in the chat, he could do nothing besides open a ticket. Its intentionally designed to trick you into thinking youve cancelled but you havent.Īnd now i'm charged for another entire year. I distinctly remember going through that cancellation process but it seems with their bait and switch buttons that if you dont read it clearly you probably wont actually be cancelled. But according to my account and Nord I did not. I wasn't using it much at all so I deleted the software and cancelled so I wouldnt have the issue of trying to remember once the year was up. March of 2020 I signed up with nord, paying the year subscription.

Nord vpn refund